Card Payments Are Basic Human Rights, Apparently

, , , , , | Right | March 26, 2019

(The credit card system breaks down due to a server error. We hang a sign outside apologizing and explaining the situation. A couple walks in.)

Customer: “I’ll pay with a card.”

Me: “I’m sorry, it’s not possible right now. The system broke down. Cash only.”

Customer: “But I want to pay with a card. Can’t you just let me do it?”

Me: “As I said, it’s not possible. The system is not running. I’m sorry—“

Customer: “Are you kidding me? You can’t refuse my payment, you idiot! Who’s the customer, you or me?”

Me: “I’m sorry. The system broke down. It’s just not possible. It’s not our fault. The company’s whole system has broken down.”

(The man walks away and joins the woman in the seating area. They are discussing for about ten minutes, constantly pointing at me and shaking their heads. Then I get a call by the company that they fixed the problem; the system is running again. I approach the couple.)

Me: “Excuse me. The problem was fixed. We can accept cards again.”

Customer: “Do you really think we still want to buy anything from YOU? I am a customer and you have to show me at least some basic human respect!”

(However, they stayed in the seating area for about one hour, just talking.)

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