Caps Lock Block

, , , , , | Working | July 31, 2019

(I’m working basically as a receptionist for the IT department, as I have little to no Comp Sci skills, but I’ve been trained on how to help professors log into their email if they’re having trouble, reset passwords, etc.)

Me: “IT Help Desk.”

Caller: “Hi, this is [Head of Engineering Department]. I can’t log into my email.”

Me: “Okay, is your Caps Lock on?”

Caller: “My what?”

Me: *silent for a moment wondering if she’d kidding* “Caps Lock? The button that makes all your letters capital?”

Caller: “Where is that? Low do I turn it off?”

Me: *explains the location on the keyboard while internally screaming*

(I told a coworker about it later and he replied, “Oh, yeah, she’s good with numbers but is kind of a dumba**.”)


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