They Can’t Worm Their Way Out Of This One
(I am with my mum and some friends of the family at a restaurant. We have ordered our meals and they just arrived.)
Mum: “OH, MY GOD!”
(Everyone looks over to see some form of worm or larvae inside the duck she ordered.)
Mum: *not in an angry tone but more looking to help out* “Excuse me; there are some worms in my meal.”
(The waiter walks over and inspects the duck.)
Waiter: “I don’t see anything.”
Everyone At The Table: “What do you mean?”
Waiter: “I can take it back to have it inspected.”
Mum: “That would be great.”
(After a short wait the manager with the waiter come back.)
Manager: “We inspected the duck and found no worms.”
Mum: “We all saw it.”
(Everyone nods and agrees.)
Manager: “We can’t do anything; if you’d like a free meal or refund, we aren’t giving you one!”
(At this point the manager is yelling.)
Mum: “We told you to let you know that maybe your supplier has a problem, and that it should be checked up.”
Manager: “THAT COSTS MONEY!”
Mum: “We only want to help; we don’t want any refund or free meals.”
Manager: “WE AREN’T GOING TO LISTEN TO YOU. WE HAD THE DUCK CHECKED AND NO WORMS WERE THERE!”
Mum: “Are you seriously getting angry at us for making a suggestion to change suppliers?”
(We left and filed a complaint to health services.)
Question of the Week
Have you ever served a bad customer who got what they deserved?