Can’t Vouch(er) For His Intelligence, Part 3

(I receive a phone call while working the customer service desk.)

Me: “Hello, [store name], how can I help you?”

Customer: “Hi, dear. I’ve got a $50 food voucher and I was just wondering if I could get a phone card for it.”

(Food vouchers are basically welfare cheques that can only be used towards food purchases.)

Me: “I’m sorry, sir, it cannot.”

Customer: “I don’t need $50 of food! What if I just bought $10 of food, and use the change I get back on a phone card?”

Me: “Sorry, sir, we cannot give you change back. If you spend less than the amount on the voucher, no change is given. If you go over the $50, you have to pay the difference yourself.”

Customer: “Well, what if I bought $50 of food, returned it, got the money back and then bought the phone card?”

Me: “I’m sorry, sir, but we also do not give you a receipt. This is so people don’t return food to get non-food items in return. If you return items without a receipt, all we can do is exchange it for a similar item.”

Customer: “Well, what am I supposed to do with a $50 food voucher?”

Me: “Buy food.”

Customer: “But I need a phone card! This is ridiculous!” *hangs up*