Can’t Vouch For Their Honesty

, , , , , | Right | October 31, 2017

During Halloween, we sell special themed necklaces that people can buy either online or in store with a voucher coupon.

On the first night of our most recent Halloween season, I was working alone with another team lead who was new and had never done this type of event before.

We scanned one person’s coupon, but it wouldn’t print. We thought it was our doing and tried many different ways of scanning the voucher. The customer, however, was calm and polite throughout. This should have been a tip-off for us. Finally, we decided to just give them the necklace and keep their voucher for the manager to work out later.

The next day, the manager pulled me aside and showed me the voucher the customer used. You can only use the voucher the day of purchase, and the customer had bought it two days prior. This means some retail associate gave the customer back their voucher and they decided to use it again. This is why they were so calm; they knew they were scamming us and wanted to watch us scramble and give it to them for free.

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