Can’t Vouch For You On Sundays
(Please note I am a young worker, whilst the patron is an elderly lady with her daughter; both appear angry. It is a sunny Sunday afternoon.)
Customer: “Coffee, and this voucher.”
(Hands over a voucher for a free cup of coffee, not valid on Sundays, which is clearly stated on the back.)
Myself: “I’m awfully sorry, ma’am, but this voucher isn’t available on Sundays.”
Customer: “Well, then, you are breaking the law!”
Myself: *unsure how to respond* “I’m sorry?”
Customer: *points to dates that voucher is available, next to where it states not on Sundays* “YOU have put the dates here and YOU are breaking the law by not allowing it!”
Myself: “Sorry that you feel that way. Anything else for you?”
Customer: “This is illegal! BREAKING THE LAW!”
(The customer then proceeded through the transaction with a death-stare at me the whole time whilst I smiled back!)
Question of the Week
Have you ever served a bad customer who got what they deserved?