Can’t Vouch For The Existence Of Their Voucher… Or Their Brain

(Many of our overnight guests book online using a wide assortment of deals and vouchers. Some deals include a free meal or bottle of wine. This happens far too often.)

Customer: “I’d like to check out, please.”

Me: “Sure. Was everything all right during your stay?”

Customer: “Yes, we had a lovely time. The only gripe is that we didn’t get our free bottle of wine.”

Me: “Oh, dear, I am sorry. Did the person serving you not take your voucher?”

Customer: “Oh, no, we didn’t give her our voucher.”

Me: “I’m sorry… You didn’t present your voucher?”

Customer: “No.”

Me: “Did you ask the waitress for it when ordering your meal?”

Customer: “No! I already told you! I’ll be writing about this on [Hotel Review Website], I’m afraid! You can’t just not give people the free stuff they’re entitled to!”

Me: “So, just so I have this straight: you didn’t tell anyone that you were supposed to get a free bottle of wine, and you’re unhappy because you didn’t get a free bottle of wine?”

(Even now that I have written, “Please present all vouchers at the bar,” in large letters on the boards around the pub, it still happens. I fear for humanity sometimes!)