Why Can’t You Be In Two Places At Once?
(I’m very new to the hotel business, and have learned that there is only one person — me — working overnight. Lately, the customers having been complaining about me.)
Manager: “Why are there so many complaints about our overnight service?”
Me: “Probably because I’m delivering things to rooms when someone else calls needing stuff.”
Manager: “What can we do to make it better for you?”
Me: “Have someone else watch the desk while I deliver stuff?”
Manager: “NO!”
(My suggestion was ignored and the complaints kept coming. The manager never consulted me again on this matter and seemed happy with the complaints coming in. Sad.)
Question of the Week
Have you ever served a bad customer who got what they deserved?
