Can’t Tarnish Your Christmas

, | Right | December 22, 2015

(I work in fine jewelry at a local department store. It’s about three weeks to Christmas and I notice a woman is looking in the sterling silver case and I go to help her.)

Me: “Is there anything I can help you with?”

Woman: “Yes, I am interested in that cross necklace there.”

(I proceed to pull out the cross she mentions and hand it to her to look at.)

Woman: “This chain is tarnished. Is there some kind of discount on it because it’s tarnished?”

Me: “I am not sure, but I can find out for you if you don’t mind waiting a moment.”

(She is fine with waiting so I call a manager and explain what is going on and show her the necklace.)

Manager: “See if you can get it clean for her but take an extra 15% off the sale price.”

(I proceed to grab the silver polishing rag and begin working on the chain. It’s obvious that the tarnish was going to come off so I worked on it then walk back down to the customer.)

Me: “Well, I’ve gotten the tarnish off for you.” *as I hand it to her to look at*

Woman: *takes the necklace but doesn’t really look at it* “I think you’re a lying little s***.”

(I am a bit stunned for a second because I’ve never had a customer say anything like that to me before.)

Me: “Excuse me, ma’am, but I don’t appreciated being called a ‘lying little s***,’ especially when I was trying to help you out.”

(Needless to say she turned red when she realized another customer, who was standing right beside her, heard the whole thing. I sold her the necklace with the extra 15% and she left. I ended up having to stock something else in the store, when I came back I found a Christmas card that she had left for me as an apology.)

1 Thumbs
774