Can’t Skate Around This Entitlement

(I am standing at the service area of my sporting goods store, where bikes and skis get tuned, racquets are strung, and skates are sharpened. A customer walks up holding skates.)

Me: “Hi there. Skate sharpening?”

Customer: “It looks like it.”

Me: “Okay, it’s going to be around two hours.”

Customer: “Are you f****** kidding me? I come here all the time, and it only takes 45 minutes! You guys can do it right now!”

Me: “Unfortunately, our service area is based on first-come-first-serve, so there is quite a bit of work ahead of you right now.”

Customer: “Well, I don’t see any skates; what is he working on?”

Me: “He is currently working on a couple racquets, and he has some skis to work on.”

Customer: “I want you guys to do mine first. Why should I have to wait?”

Me: “If we put you before the other customers, they will be just as mad, if not more, because they will have been waiting longer, just to be told they have to wait even more.”

Customer: “Well, that’s a problem your manager can deal with when it happens!”

Me: “I’m sorry, but you will either have to wait, or go somewhere else.”

Customer: “This is bulls***. I’m contacting the store manager.” *storms off*