Can’t Say The K-Word

(I work at a large department store. I am serving at a register when an elderly woman approaches me.)

Me: “Hi! How can I help you today?”

Customer: “Hello. I need help with ladieswear. I’m travelling next month and I’m going to a country where it will be quite cool. I need knicker brown pants, light material, with pockets, that I can throw into a suitcase and then take out and wear immediately.”

(I have no idea what she means by “knicker brown,” but dismiss it.)

Me: “Well, it’s winter here, so, unfortunately, we really only have warm pants, but I think we might have a pair in [Brand]. Hey, [Coworker], can you help me find these pants?”

Coworker: “Here they are.”

Customer: “No, I’m afraid these won’t do. They’re a bit thick, and they’re too light. I need n***** brown pants.”

(My coworker and I exchange looks, but we really have no idea how to process what she’s just said.)

Coworker: “I’m sorry?”

Customer: “They need to be n***** brown, you see.”

Me: “Um, I’m afraid that all of our… dark brown pants are warmer material than what you need.”

Customer: *cheerfully* “Oh, never mind, dears. Thanks for your help!” *wanders off*

Me: “What just happened?”