Can’t Save This Bacon

(I work at a popular fast food restaurant that allows customers to make a large range of changes to their food which we occasionally get wrong, but we are always happy to fix.)

Customer: “I ordered no bacon on this burger, but you’ve put bacon on it. I’d like a fresh burger.”

Me: “We are very sorry, madam; we will get that fixed straight away.”

(I then signal to the manager who tells the chef to remake the burger fresh as is custom but take off the bacon. He then proceeds to throw the old burger in to the waste bin which is in view of the customer. She waits until the burger has been freshly made and then decides to complain again.)

Customer: “This burger is still no good.”

Me: “I’m not quite sure I understand. There is no bacon on this burger. Is there another problem?”

Customer: “Yes, you did not make a fresh burger. I heard the man tell them to take the bacon off this one.”

Me: “Ah, I understand the confusion but that is just how we communicate specific orders. We are referring to the way the burger is usually made and removing the bacon from the recipe, not your original burger. I assure you that this is a freshly made burger that hasn’t had any bacon on it.”

Customer: “I don’t believe you. I think he took the burger out back and just took the bacon off.”

(My manager then proceeded to go through the waste bin until he found the ladies original burger and produced it for her. She was still unhappy and decided she wanted a refund, and both burgers went in the trash.)