Can’t Refund The Police’s Time

, , , , | Right | June 14, 2017

(A customer is making a scene at the customer service counter. He wants a refund on a phone we don’t stock and has a receipt from another store with a name that sounds similar to ours but isn’t quite the same. I’ve had to call my manager over to explain we can’t refund products that weren’t purchased from us but this guy refuses to budge.)

Customer: “Listen, buddy, you are going to give me back the money I paid for this piece of s**** or I am going to dial the police right now and see how you like having to deal with them!”

Manager: “If you do that they’ll tell you they can’t do much. I’ve already explained, and my employee has already explained, that you didn’t purchase this from us so we can’t refund you for it.”

(The customer proceeds to pull out his phone and makes a show of dialing the police.)

Customer: “Yeah this is [Customer] at [Store] at [Address]… I need some boys in blue to come down and settle a dispute the s*** these employees are giving me! No… no, they aren’t armed… No, I’m not in any danger… Look, just send the d*** police, okay?! Thank you!”

(He turns and smiles smugly at us.)

Customer: “You two are in trouble now!”

Manager: “In that case, sir, please can you step aside so we can assist the customers behind you while we wait?”

(The customer does so but keeps smirking at us. Several minutes pass and he starts looking more unsure.)

Customer: “Well?”

Manager: “Well what?”

Customer: “Aren’t you going to try to get me to call off the cops?”

Manager: “Sir, I already told you they aren’t going to be able to do anything. Upholding our return policy is not a crime so all that’s going to happen is they’re going to come here, possibly take a statement, and tell you there’s nothing more to be done.”

(The customer’s smile slowly melts away.)

Customer: “You’re serious? You’re not going to do anything to stop the cops from getting involved?”

Manager: “I don’t know how else to say this, sir. You want to return something you didn’t buy here; we can’t do that because, as stated, you didn’t buy it here. If the only way you will believe me is if the police tell it to you then so be it.”

(The customer is now looking pale.)

Customer: “You… you a**-hole! I have unpaid tickets! I can’t talk to the police!”

(The customer bolted out of the store and quickly drove like a madman out of our parking lot. Several minutes later the police actually did turn up and confirmed the guy’s description and car matched that of a driver they’ve had to pull over multiple times for dangerous driving and who owed a fair amount.)

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