You Can’t Rebrand Stupid

(I work in a bulk grocery store that caters mostly to the foodservice and restaurant industry. Our company has recently undergone a “rebranding” and, as such, a lot of our product packaging has been changed. The following happens after a customer inquires about one of those items.)

Customer: “Excuse me, sir? Do you all still carry the already-made mashed potatoes in the six-pound tubs?”

Me: “Sure do! They’re right over here.”

(I escort her to the product and explain to her that it’s now packaged differently.)

Customer: “Oh, that’s not what I’m looking for. Do you have the ones in the tubs?”

Me: “No, ma’am. They’ve changed to a new packaging, so they’re now in these five-pound pouches instead of the tubs. It’s still the same product, though.”

Customer: *after looking the product over* “Hmm… Well, do you have any tubs left over in the back?”

Me: “I’m afraid not. The changeover happened about six months ago, so the tubs are long gone. The pouches are all we have anymore.”

Customer: *looks the product over even more before handing it back to me* “Well, thanks, but no. I’ll come back some other time and see if you have more tubs.”

Me: *face-palm*