Can’t Quite PIN Down This Email
Hardware Store | Right
| April 9, 2016
(The pin pads at our store allow the customer the option of getting an emailed receipt when they use a debit or credit card. Unfortunately, some form of this conversation happens at least once daily:)
Pin Pad: “Would you like an email receipt? [Yes] [No].”
Me: “There’s one more question there for you; it’s asking if you would like an email receipt.”
Customer: “Oh, no. Just the paper one.” *hits yes*
Pin Pad: “Please enter your email.”
Customer: “I don’t want an emailed receipt! Why is it asking for my email?!”
Me: “You hit yes…”
Question of the Week
Have you ever served a bad customer who got what they deserved?
