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Can’t PIN Down The Problem

, , , , , | Working | November 5, 2020

I buy a new house and set up cable and Internet service. The salesperson convinces me that paperless billing is the way to go. After a couple of weeks, I need to change a detail on my account online. In order to do this, the system requires a PIN they assigned that can “conveniently” be found in the upper corner of the bill. If you try to view the bill online, you get this helpful response.

Website: “Please enter PIN from upper corner of bill.”

Every month, you get an email with the total due, but the only way to view the bill is with the PIN, and the only way to get the PIN is from the bill. I call customer support and around we go. They just keep telling me:

Customer Support: “All you need to do is go online to view your bill and get the PIN.”

Me: “But it’s prompting me for the PIN to get to the bill.”

They then read from their script.

Customer Support: “The PIN can be found in the upper corner of your bill.”

They never did seem to see the problem.

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