Can’t Physically Do It

| Working | January 8, 2016

(I work as a shipper for a software distribution company. We offer both physical and electronic versions of many products; when a customer orders the electronic, they just get an email with one or more serial numbers and download links/instructions. Obviously, in our system the “physical” and “electronic” versions are set up with different product numbers, etc. And yet, just about daily…)

Salesperson: “So for this, I just put in the electronic ship-method, right?”

Me: “No. You need to use the electronic PRODUCT VERSION, otherwise the system will auto-adjust it to standard ground shipping and the physical will go out.”

Salesperson: “But, that’s how I always do it!”

Me: “Yes, and that’s why we keep sending you emails about it, and keep getting returns…”

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