Can’t Manage What You’re Telling Them
(The phone rings while I’m working the front desk at a hotel.)
Me: “[Hotel], this is [My Name] speaking. How can I help you?”
Caller: “Is this [Hotel]?”
Me: “Yes, it is.”
Caller: “And what is your name?”
Me: “My name is [My Name].”
Caller: “I would like to speak to a manager.”
Me: “Unfortunately there is no manager on site right now. Could I take a message for you?”
Caller: “I want to make a room block for a wedding, so I need a manager NOW.”
Me: “As I said, sir, there is no manager on site to speak with you. However, I can transfer you to our events coordinator who is in charge of handling weddings.”
Caller: “No! I NEED TO SPEAK TO A MANAGER ABOUT ROOMS FOR A WEDDING. Transfer me to a manager this instant!”
Me: “I understand, sir. I will transfer you right away.”
Caller: “You should know I’m reporting you for lying and wasting my time!”
(I transfer him to the empty manager’s desk in the back. He didn’t call back.)