Can’t Make The Lie Stick
Customer: “Is this book on sale?”
Me: “No, sir. It doesn’t have a discount sticker, so it’s not on any of our sales.”
Customer: “But I found it on a display where every other book had a sticker!”
Me: “Which display? If you show me, I’ll look at the sign and see if we made a mistake.”
Customer: “Um. I don’t know. Over there somewhere. But don’t you think it’s misleading if every other book has a sticker except this one?”
Me: “Again, if you show me the display, I’ll figure out if you can get a discount.”
(The customer finally leads me to the display, looking defeated. Turns out he was making that face because he knew he was lying. The display contained 25 titles: 8 of them had a discount sticker of some kind. I’m bad at math, but even I know 8 out of 25 and 24 out of 25 isn’t the same thing. And no, he did not get a discount.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.