Can’t Let The Cat Out Of The Bag With No Cat
I am a veterinary surgeon in the middle of a very busy consulting session. I call my next appointment in — booked as “coughing” — and a man comes into my consulting room with no pet.
Me: “Where is your cat?”
Client: “Oh, she hates travelling, so I left her at home. I thought we could just discuss what to do.”
Me: “I can’t examine, diagnose, or treat a problem without actually seeing [Cat].”
Client: “So, I need to bring her, then?”
Me: “Yes.”
Client: “…”
Me: “…”
Client: “Shall I just go, then?”
Me: “Yes, please rebook for another time and bring her with you next time.”
He left. I mean… who deliberately doesn’t bring their pet for a veterinary appointment?
Question of the Week
Have you ever served a bad customer who got what they deserved?
