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Can’t Let That Slide

, , , , , | Right | September 10, 2018

(I have finished ringing up a customer and have given her the total. We have the new chip reader in our pin pads, but it only works for credit.)

Customer: *with card ready to stick in* “Chip or slide?”

Me: “Will that be debit or credit?”

Customer: *angrier now* “Chip or slide?”

Me: “Well, ma’am, that depends; will it be debit or credit?”

Customer: “It doesn’t matter! Chip or slide!”

Me: “Well, ma’am, it does matter. If it is debit you need to slide it and if it is credit you need to insert the chip.”

Customer: *grumbles under her breath* “Fine.”

Question of the Week

What is the most stupid reason a customer has asked to see your manager?

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