Can’t Help Those Who Won’t Help Themselves

, , , , , | Right | September 24, 2019

(It’s only been about two weeks since I’ve been hired as a cashier when the following ensues.)

Customer: *comes up to my register and sets a surge protector on the counter*

Me: “Hi. How are you today?”

Customer: “I’m good. How are you?”

Me: “Good!”

(I scan in the customer’s item.)

Customer: *looking at the screen*Excuse me?”

Me: “Yes?”

Customer: “That is not the correct price for that item!”

Me: “Oh, okay! If you’d like, I can go back and check for you. Sometimes the prices don’t change over in the computer when something goes on sale.”

Customer: “No, that’s not the price I saw it for.”

Me: “Well, if you want I can run back and check. What price did you see it for?”

Customer: “That’s not the price I saw.”

Me: “What price did you see it for? I might be able to change it in the computer for you.”

Customer: *still refusing to tell me the correct price* “No, it’s just… That’s not the price I saw it for.”

(By now, there’s a line forming behind my customer and she has been arguing with me for a good three minutes.)

Me: “What price did you see it for? I might be able to change it.”

Customer: “You know what? Your competitor across the street sells it, too, and I know I could get a cheaper price over there.”

Me: “Well, we also price-match, so I could look up their price right here on my computer and just give it to you for their price.”

Customer: “No, that’s okay. I think I’ll just go across the street and buy it. I know I could get it cheaper there.”

Me: “Ma’am, I can look up our competitor’s price right now and give you their price.”

Customer: “No, that’s okay. I’ll just go over there.” *leaves without the item*

(Later on, after the store closes, I walk back to restock the item that the customer decided not to buy from us. Sure enough, the price listed on the tag is SIGNIFICANTLY lower than the price it rang up for at the register.)

Me: *to myself* “You know, if she wanted me to change the price that badly, why did she sit there and complain, only to refuse to tell me the price of the item?”

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