Can’t Get With The Program(ming)
(I receive a phone call from a user who is trying to get admin privileges on his computer and he needs assistance with getting the update for those privileges.)
Me: “Sir, I need you to open a program for me called Command Prompt. To open it, can I have you click on Start?”
User: “I am the engineering lead for three departments and have a degree in computer programing. Do not patronize me and assume I don’t know how to open Command Prompt. I have it open now.”
Me: “All right, sir, can I have you do a Group Policy update?”
User: “Okay.”
(Wait…)
User: “The command failed.”
Me: “Okay. Just to verify, what did you type in for the command?”
User: “’Update.’”
Me: “Sir, let’s try this instead: ‘gpupdate /force’.”
User: “’gp/force’.”
Me: “No, sir.” *I spell it phonetically*
User: “’gpupdat /for’.”
Me: “Like this, sir.” *spells it again*
User: *angrily* “There. I got it.”
Me: “All right, sir, now we need to restart the computer.”
User: “Why?”
Me: “For the group policy to apply, just like you learned in programming.”
User: “We didn’t use Command Prompt in programming.”
Me: “…”
Question of the Week
Have you ever served a bad customer who got what they deserved?
