Can’t Get Rid Of The Shampoo Or This Customer

, , , , , , | Right | August 27, 2018

(We have a regular customer who is notorious for coming to various different staff members with the same question; however, her questions are always really odd, such as, “Which one of your shampoos will be good for gardening?” or “Which bar of soap looks prettiest when you get it wet?” and so forth. What’s more, whenever she tries a product, she insists it didn’t work properly or that she was allergic to something in it. Today she’s back and she’s returned to the shampoo, wanting to talk about a certain one she purchased the previous week.)

Me: “How did you get on with this shampoo?”

Customer: “How do you mean?”

Me: “Well, what did it do for your hair?”

Customer: “Uh…”

Me: “Did you like it?”

Customer: “Oh. Um. Yeah, it was okay. I think it made my hair shiny, but it was wet, you know?”

Me: “I’m sorry?”

Customer: “When I washed it, my hair was wet, so I don’t really know if it was good or not.”

Me: *trying to keep a straight face at this point, because I don’t know whether to laugh or facepalm* “Okay, um…”

Customer: “Also, do you have anything that won’t stay in my hair?”

Me: “How do you mean?”

Customer: “Like, every time I wash my hair, I always have loads of shampoo still left in it when I’m finished. Do you have any shampoos that won’t do that?”

Me: “None of them are meant to do that… I mean, I’ve never had that problem myself, and I don’t know anybody else who has… Perhaps you just need to take a little more time to make sure you’ve rinsed it out properly?”

Customer: “It just happens all the time. Why does that happen?”

Me: “Yeah, like I said, maybe it just needs a little extra rinsing.”

Customer: “So, can you just remind me what all these shampoos do again?”

(I know for a fact that she was perfectly well aware of what our products do; not only had I told her before, but several of my colleagues had as well, and she owned several of our catalogues. I still went through the various different products we had with her until I got called over to the tills, after which I looked up and she was gone. My coworker later told me the girl had come up to her while she was in the middle of helping another customer and tried to interrupt, so my coworker blanked her. She then left, but not before declaring that she’d be back next week.)

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