Can’t Get An Eye On The Eye-Liner

, , , , , | Right | August 1, 2018

(I work in a cosmetics department of a large store that has 29 different cosmetics counters. I’m really good at identifying products when customers don’t remember all the details.)

Customer: “Can you help me? I’m looking for an eyeliner that’s kind of sparkly.”

Me: “Sure, is there a particular kind?”

Customer: “No, I saw it somewhere.”

Me: “Was it [Brand she was looking at]?”

Customer: “I don’t know. I saw it in a magazine.”

Me: “Okay, let me see if I can figure it out for you. Was it liquid, pencil, or gel?”

Customer: “I don’t know.”

Me: “Okay, what did the package look like?”

Customer: “It was in a tube.”

Me: “In a tube like a pencil, or like the kind with a wand?”

Customer: “I don’t know.”

Me: “Do you remember any words that were on it?”

Customer: “I don’t know.”

Me: “What color was it?”

Customer: “It came in all different colors.”

Me: “Oh, okay, but I meant what color was the packaging?”

Customer: “I don’t know.”

Me: “Was there a particular color you wanted? Maybe I can narrow it down for you.”

Customer: “I don’t… I didn’t expect all these questions.”

Me: “I’m sorry; I don’t mean to quiz you! I’m just trying to help you find what you’re looking for.”

Customer: “I don’t know anything you’re asking me. Just forget it.”

(I’ll admit I was getting slightly annoyed by the end, but I didn’t let it show. Lots of people come in looking for something and don’t remember exactly what it was, and we can typically help them. But this lady expected us to show her the exact thing she was looking for even though she had NO identifying information. Literally every brand we have has an eyeliner that could be considered “kind of sparkly,” so there were dozens of options. She wouldn’t let me show her a few different kinds because she wanted the EXACT one she had seen… that she didn’t remember anything about… or if it even came from our store.)

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