Can’t Get A Handle On Her Demands

, , , | Right | January 29, 2019

(A lady walks into my store and stands at the doorway with her nose in the air and her hands on her hips, as if she expects someone to instantly rush to assist her. Since my cashier and I are helping out other people already, she waits around a moment before marching further into the store. Later, she and I cross paths.)

Customer: “Can you help me?”

Me: “Sure! How can I help you?”

Customer: “I doubt you can help me since you people never have what I need.”

Me: “Well, let’s see. What are you looking for?”

Customer: “I’m looking for a dog harness, but it has a handle on it so you can lift the dog, like when the dog gets too old and needs help jumping into cars…”

Me: “I know exactly what you’re talking about! It’s right over here, but it’s the only one we have in the store, so it’ll depend on whether your dog is the right size for it. How much does your dog weigh?”

Customer: “Sixty pounds.”

Me: “Great! It looks like this harness is for any dog between fifty and ninety pounds, so it should fit perfectly!”

Customer: “Well, the one I saw on the Internet was only fifteen dollars. I printed it out, but I left the paper at home.”

Me: “This one is thirty dollars. It’s possible that you might have seen a different item, but if you want, I can check to see if this item has a different price on our website.”

Customer: “What do you mean?”

Me: “Sometimes our online prices are different from the in-store prices. However, we do match our online prices, so if you want, I can go look up the online price for this item and match it for you.”

Customer: “But this is the wrong item! This one doesn’t have a handle on it.”

Me: *pointing to the handle* “It looks like it actually does have a handle.”

Customer: “Well, the item I want lifts the dog from the back! It’s my dog’s back legs that are going bad, and this harness lifts from the front!”

(I’m puzzled at this point since not only does the item clearly wrap around the dog’s belly, as displayed in its picture, but I also can’t imagine any type of harness that only lifts up a dog’s backside since the dog would probably fall on its face.)

Me: “I’m sorry, ma’am, but this is the only harness of this type that we have in the store…”

Customer: “I KNEW you wouldn’t have what I wanted!”

(As she storms out, my cashier makes the mistake of smiling at her, prompting her to yell at him for our store being “the sorry-est [pet store]” she’d ever seen.)

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