Can’t Follow Her Train Of Thought
Me: “Can I help you find something?”
Customer: “Yes, I’m looking for a board game about trains, and there’s tickets…”
Me: “Oh, Ticket To Ride?”
Customer: “No. In the game, you collect these tickets for different routes, and you used these colored trains to connect the routes…”
Me: “That’s Ticket To Ride. It’s actually one of my favorites—”
Customer: “It’s NOT Ticket To Ride. But in the game, the different tickets are worth a certain amount of points, and the further the routes are from one another, the more points the ticket is worth…”
Me: “Hold on.”
(I grab a copy of ‘Ticket To Ride’ off the shelf and show it to her, with the name of the game facing me. An image of the game’s board is printed on the back.)
Me: “Is this the game you’re looking for?”
Customer: “Yes!” *grabs the game*
Me: “This is Ticket To Ride. ”
Customer: “Oh, then this isn’t it.” *drops it back onto the counter*
Question of the Week
Have you ever served a bad customer who got what they deserved?