Can’t Even “Start” At The Beginning
A client called having technical trouble accessing a file on his computer.
Me: “Okay, are you using Mac or PC?”
Client: “I’m not sure.”
Me: “Okay, does it say ‘Start’ in the bottom left corner of your screen?”
Client: “No.”
Me: “Is there a circle with a flag icon there?”
Client: “No.”
Me: “Is there an apple in the top left corner of the screen?”
Client: “No.”
Me: “Do you know if you’re using Linux?”
Client: “No.”
Me: “Okay, how do you access this document you want to publish?”
Client: “I click ‘Start’…”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
