Can’t Even “Start” At The Beginning

A client called having technical trouble accessing a file on his computer.

Me: “Okay, are you using Mac or PC?”

Client: “I’m not sure.”

Me: “Okay, does it say ‘Start’ in the bottom left corner of your screen?”

Client: “No.”

Me: “Is there a circle with a flag icon there?”

Client: “No.”

Me: “Is there an apple in the top left corner of the screen?”

Client: “No.”

Me: “Do you know if you’re using Linux?”

Client: “No.”

Me: “Okay, how do you access this document you want to publish?”

Client: “I click ‘Start’…”