Can’t Even Make A Clean Break

, , , , , | Working | May 30, 2018

(I am moving out of an apartment for which the landlord requires professional cleaning in order to receive back the full deposit. About a month in advance, I make an appointment with a cleaning service for 2:30 pm on the day before the walkthrough with my landlord. The cleaning service is headquartered in a small town about 20 miles outside of my city, but their website clearly lists my city as within their service area. On the day of the service, I am at work in the morning, and on a break around 11 am, I check my phone to see three missed calls and a voicemail from the cleaning service. I call back.)

Me: “Hello, this is [My Name], and I missed a few calls from you.”

Cleaning Service Owner: “Hello, the maids are at your house now and need to be let in.”

Me: “My appointment is at 2:30. It’s 11:00 and I’m at work. I can’t let them in now.”

Cleaning Service Owner: “The appointment before you cancelled, but the maids had already arrived in the city. They can’t drive back here and then back to the city, so you need to let them in now.”

(There would have been more than enough time for them to drive back and forth in time for my appointment.)

Me: “They could do that, or they could find somewhere to wait. It is not my fault that the appointment before me canceled. I can’t let them in now because I’m at work. We had an appointment for 2:30, and that’s when I expect them to be there!”

Manager: “That will not be possible. Either you need to let them in now, or we can reschedule.”

Me: “I can’t reschedule! The apartment will no longer be mine after tomorrow morning, and if I don’t get it cleaned today I will lose my deposit. We had an appointment, and the cancellation is not my fault!”

Manager: “There’s nothing I can do. Either you let them in now, or we will reschedule, and that is final.”

(I was absolutely furious at this point, but I desperately didn’t want to lose my deposit, so I told my boss the situation and he graciously let me leave to let them in. On top of all of that, they refused to clean the basement because “they didn’t have the right tools,” so I ended up having to do that part of the cleaning after they left. On the bright side, I got my full deposit back, and I left the cleaning service a cathartically scathing online review.)

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