Can’t Do Anything To Sweeten This Up

(I work as the cake decorator in the bakery of a well known supermarket. This incident happens on a Tuesday — not one of our busy days — and I’m just working on making back-up cakes for the freezer. A lady comes up and says she has a question.)

Customer: “Can I order a cake and have it done today?”

Me: “It depends on the cake, but it shouldn’t be a problem.”

Customer: “Okay, well, I want this one.” *points to a two-tier detailed cake in the book*

Me: “Okay, not a problem. When would you like it by?”

Customer: “Noon.” *note, it’s currently 11:30 in the morning*

Me: “I’m sorry, I can’t have it done that soon, but I can do it by 12:30 at the earliest.”

Customer: “Really? Why can’t you have it done by noon? I NEED it by noon!”

Me: “I’m really sorry, ma’am. It takes a little time for a cake like that but I’d you’d like I can have it done by—”

Customer: “Jesus Christ! What good are you? Fine! I’ll just get a different one.”

(She proceeded to order a smaller much simpler cake, which could have been done in the half-hour she gave me, to be picked up by four…)

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