Can’t Discount The Power Of Niceties

(I am a cashier at a home decor store. A middle-aged woman comes up to my cash with a cart full of product. From the get-go she is extremely friendly, almost to the point that it’s creepy. She compliments my hair and my eyes, and says that I am such a nice young girl, all with a weird smile that never leaves her face. I am a little suspicious about how overtly nice she’s being. Sure enough, when I’m finished ringing her purchases through…)

Me: “Okay, ma’am, your total is $251.75.”

Customer: *smile* “Oh, no, no, dear. That’s just too much. Don’t I get some sort of discount?”

Me: “I’m sorry; none of these items are on sale. Are any of these damaged at all?”

Customer: “Well, I was just so nice to you. Wasn’t I? I think I deserve some sort of discount for being such a pleasant customer.”

Me: “I’m sorry. You want a discount… for being friendly to me?”

Customer: *her smile is starting to slip and she raises her voice* “Yes! I saw something on Facebook that said if you’re nice to store employees they’ll give you a discount! Don’t you have an employee discount? Use that!”

(I am dumbstruck at the woman’s sudden personality shift. It takes me a few seconds to respond.)

Me: “Ma’am… I can’t do that.”

Customer: “Well, fine! I don’t want any of this s***, then!”

(She stormed off, leaving all the product on my till. My coworkers were just as flabbergasted as I was.)