Can’t Chow Down On His Reasoning
I’m working reception at a vet’s office when I see one of our more unpleasant clients come into the lobby. He has a habit of bringing his dog in off-leash, often causing issues with our other patients. On this occasion, he does not have his dog but is carrying a metal pet food bowl. He comes up to my window and firmly places the bowl in front of me.
Me: “How can I help you today?”
Client: “Is this food okay?”
Me: “I’m sorry? I’m not quite sure what you mean.”
Client: “My dog won’t eat it.”
Me: “Oh, I see. Have you recently changed brands? Pets are creatures of habit, so they can sometimes be put off by a change in their food.”
Client: “No, it’s the same food I always feed him.”
Me: “Okay. Has he been unwell at all, or recently injured? Sometimes pain or illness can put them off their food.”
Client: “No, he’s fine. He just won’t eat this.”
Me: “I see. I’m afraid I don’t know why he won’t eat it. If you’d like, I could set you up with an appointment—”
Client: *Interrupting* “I just want to know if this food is okay. I mean, does it taste bad?”
Me: *Taken aback* “I… don’t know, sir. Have you tasted it?”
Client: “What? H***, no! I don’t eat dog food!”
Me: “Neither do I, sir, so I can’t offer an opinion.”
Question of the Week
Have you ever served a bad customer who got what they deserved?