Can’t Break Free Of The ‘Get One Free’ Cycle

Customer: “That’s wrong; the photo paper is buy one get one free.”

Me: “It is buy one get one free.”

Customer: “Then why is it coming up at $17?”

Me: “Because that’s how much the photo paper is. It’s $17 each but you got two for $17.”

Customer: “No, it’s $11.”

(I ask my coworker to check the sign for me.)

Customer: “And it’s supposed to be buy one get one free!”

Me: “It is buy one get one free.”

(My coworker calls me to say that the sign says FROM $11 so I explain that to the customer, but he doesn’t understand, so I take him to the aisle to show him.)

Me: “See, this sign advertising the buy one get one free, is saying that the prices START at $11. That doesn’t mean they are all $11. The paper you picked has its own sign here, see? It says it’s $17.”

Customer: “But it says $11 on this sign! They lie!”

Me: “No, it says FROM $11. That means that the photo paper on for Buy One Get One Free is $11 or more. The one you picked is $17.”

Customer: “And it isn’t buy one get one free?”

Me: Yes, it is. All the [Brand] photo paper packs are buy one get one free.”

Customer: “Well which one is $11?”

Me: “The 4×6. You have 8×10.”

Customer: “Fine. I’ll just get one, then.”

Me: “Why would you only get one? It’s buy one get one free.”

Customer: “Because you said it wasn’t!”

Me: “No, I didn’t. I just said that it wasn’t $11.”

Customer: “NO! You told me that the paper I wanted wasn’t buy one get one free!”

Me: “I never once said that. I told you repeatedly that the paper you wanted was still buy one get one free.”

Customer: “Oh. Well, why didn’t you tell me earlier?!”