Can’t Af-Ford Another Call
(I am a designer working on a Saturday. No other office staff are working, so on occasion, the phone will ring and I go ahead and answer it. We have the good fortune to have a phone number that is the same as the local Ford dealer with one difference… when you punch in “F-zero-R-D” you get our number.)
Me: “[Business]; how can I help you?”
Caller: “I’m having trouble with my car and would like to make an appointment.”
Me: “This is [Business]; were you trying to reach the Ford dealer?”
Caller: “Yes.”
Me: “You have to dial F O! R D. Goodbye.”
(A few minutes later the phone rings again.)
Me: “[Business], how can I help you?”
Same Caller: “I’m having trouble with my car and would like to make an appointment.”
Me: “This is [Business]! You have to dial F O! R D. Goodbye.”
(A few minutes later the phone rings again.)
Me: “[Business], how can I help you?”
Same Caller: “I’m having trouble with my car and would like to make an appointment.”
Me: “Sure, would Thursday at 4:30 be okay?”
Same Caller: “Yes.”
Me: “See you then, goodbye.”
(I wonder if they squeezed her in?)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
