Can’t Admit To Their Mis-Steak

(Our bar is one of three bars, two restaurants, and a cafe in the same complex. Any advertising for food deals has the name of the bar very clearly displayed and is displayed outside the outlet it corresponds to. The customer in this story has just ordered two steak meals off me. Our bar only has t-bone steaks so it’s not uncommon for customers who want a t-bone to just ask for steak.)

Me: “Okay, so that’s two t-bone steaks, cooked med and med-rare. You’re total is $49.”

(The customer hands me a $50 note.)

Me: “Thanks. Here is your $1 change and your table number.”

(The customer takes the table number and change, reaches over the bar, and snatches their receipt off the printer. He then walks away, shows the receipt to his wife, and then walks back to the bar and interrupts me serving the next customer.)

Customer: “You gave me the wrong change.”

Me: “Umm, no. I gave you a $1 change from a $50 note for a $49 meal.”

Customer: “The steaks are only $16.50 each.”

Me: “No, sorry, if you look at the menu in front of you, our t-bone steak is $24.50.”

Customer: “I know what I’m talking about. I didn’t order a t-bone. I ordered the steak. The sign outside says you have a steak special for $16.50. Stop trying to rip me off and give me my change.”

Me: “We don’t have a steak special in this bar. [Other Bar] next door, on the other hand, has a steak special. I’ll give you a refund and you can go next door and order from them.”

Customer: “Well, that’s what I wanted and I ordered here, so give me the change and give me that meal.”

Me: “I can’t. It’s a different bar.”

Customer: “Well, how the f*** am I meant to know that?!”

Customer He Interrupted: “Because it says it on the sign. Now take your refund and leave.”