Cannot Vouch For Her Thinking Processes

, , , , | Right | October 5, 2017

(A lady comes in with a voucher she was sent as a result of her meal being messed up. With the voucher came a second voucher, for a free sundae. Her original order never included a sundae, and the expiry date on the sundae voucher was last month.)

Customer: *slamming vouchers down on the counter* “I want these.”

Me: *picking them up and inspecting them* “Okay…”

Customer: “You stuffed up my bloody order, so you better get it right this time!”

Me: *pointing out expiry date on sundae voucher* “I can’t actually honour this, as it expired last month.”

Customer: “It came with the other voucher, so I want it.”

Me: “It’s expired, so I cannot honour it. Sorry. But I can provide you with your free kids meal.” *starts keying in order*

Customer: “So, basically, you are forcing me to come in here to claim this?” *stabs finger at sundae voucher*

Me: “Huh?”

Customer: “You want me to come in before the expiry date; that’s forcing me to return in order to get it, isn’t it?”

Me: “You don’t have to return for it, as it wasn’t part of your original order anyway.”

Customer: “Still, I’m being forced to come into the store to get this for free, aren’t I? Now I want it. Forget the expiry date; I want my free sundae!”

(At this point, I call over a manager and explain the situation. She takes the voucher to a second manager to ask their opinion. When she returns, as I expected, she tells the customer that since the voucher has expired, it cannot be honoured.)

Customer: “This is ridiculous. You lot f*** up my order, and you won’t give me what I’m entitled to!”

Me: *studying her voucher for her free sundae* “This is dated the 31st of December, so, allowing for New Year, you would have received this in the post at least six weeks ago. Yet you waited until two weeks past the expiry date on this to come in and claim it?”

Customer: “Well, why not?”

(At this point, her order was ready. She grabbed it and stormed out, leaving behind her sundae voucher, which we promptly tossed in the trash.)

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