Candy Cane Crush
(I’m working away at the front desk when an interviewee comes in for her appointment. I ask her to have a seat, call the appropriate manager, and get back to my work. I have Christmas music playing, not very loudly, from my computer. A minute later, I hear some beeps and whooshes over the music… the unmistakable sounds of a certain candy-themed mobile game. I’m just about to ask her to turn the sound down or off when:)
Interviewee: “Could you turn the music down? I can’t hear my game.”
Me: *stares*
Interviewee: *stares back*
(We stared at each other for a good few seconds before she apparently got the clue, turned her phone off, and stuck it in her bag. Just… wow.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.