Cancelling Your Consideration
Me: “Thank you for calling [Company]. My name is [My Name]. How can I help you?”
Customer: “Yeah, my vehicle has been stuck at a tow yard; I need you guys to get this today!”
Me: “Okay, sir, are there any storage fees currently owed?”
Customer: “No, I’m taking care of those today, but I need it out of there today!”
Me: “I do apologize, sir, but the soonest I can have that vehicle picked up is tomorrow.”
Customer: “Can’t you guys cancel someone else’s pickup and put me on the schedule?”
Me: “No, sir, I would not be able to do that.”
Customer: “THIS IS ALL YOUR FAULT!” *hangs up*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.