Cancelling Your Consideration

, , , | Right | August 2, 2018

Me: “Thank you for calling [Company]. My name is [My Name]. How can I help you?”

Customer: “Yeah, my vehicle has been stuck at a tow yard; I need you guys to get this today!”

Me: “Okay, sir, are there any storage fees currently owed?”

Customer: “No, I’m taking care of those today, but I need it out of there today!”

Me: “I do apologize, sir, but the soonest I can have that vehicle picked up is tomorrow.”

Customer: “Can’t you guys cancel someone else’s pickup and put me on the schedule?”

Me: “No, sir, I would not be able to do that.”

Customer: “THIS IS ALL YOUR FAULT!” *hangs up*

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