Canada: America’s Hat, Part 8
Call Center | Right
| December 1, 2013
(I work in a call center dealing with Americans and insurance claims. A caller calls from Washington state.)
Caller: “Where am I calling to?”
Me: “That would be Halifax, Nova Scotia, sir.”
Caller: “Where’s that?”
Me: “That’s in Canada, sir.”
Caller: “Whoa… so that’s like a foreign country?”
Me: “Yes, sir, we’re located above the US.”
Caller: “Really? You learn something new every day!”
(After the call ends…)
Supervisor: “You should have told him Nova Scotia and Canada were suburbs of New York.”
This story is part of our Canada Day roundup!
Question of the Week
Has a customer ever tried to cross you and lived to regret it? What happened?
