“Can” You Not?

, , , , | Right | June 4, 2018

(I work in a pet store. We are extremely busy and understaffed. I am the only cashier working, though others who are not cashiers have stepped up to help get people out quicker. A customer comes up with a basket FULL of cheap cat food cans. She just dumps them onto the belt and stands there. Policy says that I have to scan each can individually, unless the customer knows how many of each kind they have. This customer does not.)

Customer: “Why is this taking so long?”

Me: “I’m sorry. I have to scan each can individually, as per policy.”

Customer: *huff* “Fine. Just hurry up.”

(Twenty-some cans later, I am finished.)

Me: “Okay, ma’am. Your total is [total].”

Customer: “What?! How much did the cans ring up for?!”

Me: “[Price] cents each.”

Customer: “That’s wrong; fix it.”

(Now I have to call up a manager to do a price check and manually change the price. Note, since we are so busy, the manager is acting as a cashier.)

Customer: “Where is your manager?!”

Me: “I’m sorry, ma’am. It is very busy here, so she is cashing out other customers.”

Customer: “Well, I come first. I demand to see the manager!”

(The manager, who is in the lane next to me, hears this and comes over. The person she was serving is nice and understanding. The manager finds out the price difference and changes it. Each can must be changed individually. The customer pays and leaves. The next customer comes forward.)

Next Customer: “Did she seriously just hold up this line for one cent per can?”

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