You Can Just Keep On Flyer-ing

, , , , | Right | May 5, 2018

(A customer is trying to purchase a vinyl-to-CD converter; they retail at around $230, normally. They rarely go on sale.)

Customer: “When does your flyer end?”

Me: “Our new flyer just began today.”

Customer: “Oh, well, it was only $128 yesterday. Can I get it for that price?”

Me: “I’m sorry, ma’am, but that was the sale price from the flyer for last week that ended yesterday. This item isn’t on sale anymore.”

(I’m not even sure if the product was on sale in the first place.)

Customer: “Well, I thought your flyer ended today — that’s why I waited — so I should get it for that price.”

(Our flyers have ended on Wednesdays for several months now, and this woman is a regular in our store.)

Me: “I’m sorry, but I can’t give you the sale price. The sale is over on that product now.”

Customer: “I’d like to speak to your manager, then.”

(My manager was on the till right behind me, so I took the couple steps over to him and in a low voice explained what was going on. He told me to switch tills with him and went to help the customer. I heard him tell her the same things that I had just told her. Eventually, she decided to not take the item and left. My manager came back over to me to tell me what happened. Apparently, that was the third time that day alone she had tried to get the item for that price. She just kept going to different cashiers every time.)

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