Can I Return This Judgy Cashier, Please?
I receive an iced tea pitcher and a lemonade pitcher as gifts, but as I don’t drink either iced tea or lemonade, I opt to return them. They are both from the same store and have a gift receipt so I figure it will be easy.
Me: “I need to return these, please. Here are the gift receipts. Cash would be ideal, but store credit is okay.”
Cashier: “Why are you returning them?”
Me: “Oh, there’s nothing with them. I just don’t have any use for them.”
Cashier: “Well, if they’re working fine, why return them?”
Me: “Because I don’t want them.”
Cashier: “But why not just donate them?”
Me: “But I have the gift receipt right here.”
Cashier: “Isn’t it a little selfish to return a gift?”
After a pause to make sure I really heard that, I say:
Me: “I need to return these. Now.”
Cashier: *Grumbling* “Okay, but you could just donate them.”
This was years ago; I can’t remember if I was able to get cash or store credit, but I did get the full value indicated by the gift receipt for whichever option I was able to do.
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.