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Calling Their Bluff Is Worth The Hassle

, , , | Right | January 18, 2021

I work in a very cheap budget hotel. A guest has booked a twin room — two single beds. I am supposed to close the counter at twelve but I have to wait for the guest until two am. After she has checked in, she comes back down.

Guest: “Excuse me, I requested a large bed. Why did you give me a twin bed? And why is the room so small?”

Me: “You booked a twin room, miss, so we gave you what you booked.”

Guest: “I want a large bed. Give me a room with a large bed.”

Me: “I’m sorry, but we are fully booked tonight so I can’t move you to another room.”

Guest: “Then what are all the empty rooms here?”

She points at our monitor.

Me: “Oh, these rooms cannot be used at the moment. The aircon is leaking in one and this one doesn’t have a TV. Also, the rate would be different.”

Guest: “Just give me that. I will pay. I have money.”

The next day:

Guest: “Why is the aircon leaking? I paid for a hotel room, not a sauna!”

Manager: “I’m sorry, miss, but my colleague already mentioned that to you last night, and you still insisted on that room.”

Guest: “I can get a much better room at another place! You’re just trying to deceive me. I will report you to the police!”

Manager: “Go ahead, miss. Call the police. Also, if you think the other place is better, then I can give you a full refund right now in cash and you can go find another place.”

She got the refund but ended up returning to our hotel because the other hotel was expensive!

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