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Calling Their Bluff Is Worth The Hassle

, , , | Right | January 18, 2021

I work in a very cheap budget hotel. A guest has booked a twin room — two single beds. I am supposed to close the counter at twelve but I have to wait for the guest until two am. After she has checked in, she comes back down.

Guest: “Excuse me, I requested a large bed. Why did you give me a twin bed? And why is the room so small?”

Me: “You booked a twin room, miss, so we gave you what you booked.”

Guest: “I want a large bed. Give me a room with a large bed.”

Me: “I’m sorry, but we are fully booked tonight so I can’t move you to another room.”

Guest: “Then what are all the empty rooms here?”

She points at our monitor.

Me: “Oh, these rooms cannot be used at the moment. The aircon is leaking in one and this one doesn’t have a TV. Also, the rate would be different.”

Guest: “Just give me that. I will pay. I have money.”

The next day:

Guest: “Why is the aircon leaking? I paid for a hotel room, not a sauna!”

Manager: “I’m sorry, miss, but my colleague already mentioned that to you last night, and you still insisted on that room.”

Guest: “I can get a much better room at another place! You’re just trying to deceive me. I will report you to the police!”

Manager: “Go ahead, miss. Call the police. Also, if you think the other place is better, then I can give you a full refund right now in cash and you can go find another place.”

She got the refund but ended up returning to our hotel because the other hotel was expensive!

Question of the Week

Tell us about a customer that lied or scammed to get what they wanted.

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