Calling Corporate Just After This Call
(At my store, the manager instituted a policy that if a customer is on their phone, we’re not to wait on them until they finish. A customer comes in, busy making a call on his phone, and per policy, we wait to service them.)
Customer: *after some time, angrily* “Excuse me? I’ve been waiting for five minutes! Is someone going to help me?”
Manager: “Sir, we’d be happy to help you as soon as you finish up with your call.”
Customer: “Are you kidding me? I’m not hanging up my important call for you b****es!”
(The manager walks away. The rest of us don’t dare to go over to him again. After a while, the customer completely loses it.)
Customer: “I can’t believe this terrible customer service! I’m going to call corporate!”
Manager: *handing him a phone* “Here, I already dialed the number.”
(The customer became irate and left the shop. He never did put down his phone.)
Question of the Week
Have you ever served a bad customer who got what they deserved?