Calling Back Is Not His Calling

, , , , , | Right | September 25, 2017

(I work in a call center and offer customer service through chat. I am completely separate from the phones.)

Customer: “Here is my phone number. Call me.”

Me: “I apologize; I do not have access to the phones. Is there anything I can do for you?”

Customer: “YES! My phone is not working, and I want you to call me and fix it now!”

Me: “We can’t do technical troubleshooting on the chat.” *I give him all information on how to call technical support*

Customer: “NO! I don’t want to call technical support! My phone is not working! I want you to send a technician now!”

Me: “Only technical support has access to sending out technicians for technical issues. You will need to call them to get this fixed.”

Customer: “What don’t you understand? MY PHONE IS NOT WORKING!”

Me: “If your phone is not working, then how could we call you?”

(He was wordless for a few seconds, then started to say he never asked for a call, and kept pushing for technical support until he closed the chat 15 minutes later.)

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