Calling Ahead Does Not Put You Ahead

, , , | Right | June 12, 2020

I am a hostess at a popular restaurant. We are going on an hour-long wait, and a gentleman with his five other guests is getting irritated because we are seating parties of two before him. He comes running up to the host stand.

Customer: “Listen, I called ahead twenty minutes ago and I have been here for almost an hour!”

Me: “I’m sorry, sir, but as you can see, we are on an hour-long wait. By calling ahead, you got your name toward the top of the list, but we physically do not have any tables that seat your large party. I can get a manager for you, if you’d like.”

Customer: “I have been waiting for an hour. I made reservations; I should have a table.”

Me: “Sir, you called ahead.”

He started yelling and I got my manager to calm him down.

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