Caller On Line Number One
(There are several signs posted in our store saying that there are no bathrooms for customer use. This lady comes in, apparently really needing to pee.)
Lady: “Do you have a bathroom that I can use?”
Me: “Sorry, we don’t have any bathrooms for customers.”
Lady: “You don’t have any bathrooms?”
Me: “Not for customer use, no.”
Lady: “Well, then, I’ll pee on your floor.”
Me: “That’s not an option.”
Lady: “Then let me use your bathroom.”
Me: “I can’t; we don’t have any for customers.”
Lady: “Let me talk to the manager.”
Me: “That’s me.”
Lady: “Who’s your boss? Let me talk to them.”
(I tell her that we’re owned by an organization, and tell her where their office is located in the city.)
Lady: “Let me use your phone; I’m going to call them.”
Me: “You want to call them to tell them I won’t let you use the bathroom?”
Lady: “Yes, give me your phone.”
(I gave her the phone and the number for the office, but she decided not to actually call. Apparently, she didn’t have to pee that badly, anyway, because she continued to shop for about an hour.)
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Question of the Week
Have you ever served a bad customer who got what they deserved?
