Caller Isn’t Operating

, , , , | Right | October 13, 2017

(I work for an Internet service provider, as a tech support operator.)

Me: “Welcome to [Company] support. You’re speaking with [My Name]. How can I help today?”

Customer: “Yeah, mate, I can’t get into my computer.”

Me: “Do you mean your Internet? Are you having trouble accessing websites?”

Customer: “No, my computer is asking for a password and I can’t remember what it is!”

Me: “What else do you see on the screen?”

Customer: “It’s all blue with a picture and a box asking for my password.”

Me: *realising what’s going on* “Okay, that sounds like you’re having problems with your operating system. It might be better for you to call [Computer Company], as they are better equipped to handle these kinds of problems.”

Customer: “Why? I’ve called you guys before and you’ve fixed this for me! I want you to fix it!”

Me: “I’m sorry, sir, but that’s outside of my power.”

Customer: “This is pathetic; you have to be the worst employee [ISP] has. I have the CEO’s personal number; I’m calling him now to get you fired!” *click*

Me: *stares at my coworker, dumbfounded*

(Six months on, I still have my job.)

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