Caller Isn’t Operating
(I work for an Internet service provider, as a tech support operator.)
Me: “Welcome to [Company] support. You’re speaking with [My Name]. How can I help today?”
Customer: “Yeah, mate, I can’t get into my computer.”
Me: “Do you mean your Internet? Are you having trouble accessing websites?”
Customer: “No, my computer is asking for a password and I can’t remember what it is!”
Me: “What else do you see on the screen?”
Customer: “It’s all blue with a picture and a box asking for my password.”
Me: *realising what’s going on* “Okay, that sounds like you’re having problems with your operating system. It might be better for you to call [Computer Company], as they are better equipped to handle these kinds of problems.”
Customer: “Why? I’ve called you guys before and you’ve fixed this for me! I want you to fix it!”
Me: “I’m sorry, sir, but that’s outside of my power.”
Customer: “This is pathetic; you have to be the worst employee [ISP] has. I have the CEO’s personal number; I’m calling him now to get you fired!” *click*
Me: *stares at my coworker, dumbfounded*
(Six months on, I still have my job.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
