Caller Interrupted

I work for a company that administers retirement benefits and I deal with a lot of simpletons on a daily basis. This man gets mad at me because he feels I’m not helping him fill out forms.

The paperwork comes with a checklist of which forms are needed. After trying several times — while he keeps interrupting — to tell him to take out the checklist so we can go through it together, I snap and tell him, “I’m trying to help but you keep interrupting me, so what exactly did you call us for?”

He finally shut up and let me assist.