Call The Helpless Desk
Tech Support | Working
| February 20, 2015
(I receive a request from a user for a task I’ve never seen before.)
User: “Dear Help Desk, Please [perform X task]. If you are unsure how to do this, follow the instructions at this webpage.”
(Not sure what I’m being asked to do, I follow the enclosed link…)
Instruction: “In order to [perform X task], take the following steps. Step 1: Send an email to the help desk requesting them to [perform X task].”
(That was all it said!)
Question of the Week
Have you ever met a customer who thought the world revolved around them?
