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Call The Helpless Desk

| Working | February 20, 2015

(I receive a request from a user for a task I’ve never seen before.)

User: “Dear Help Desk, Please [perform X task]. If you are unsure how to do this, follow the instructions at this webpage.”

(Not sure what I’m being asked to do, I follow the enclosed link…)

Instruction: “In order to [perform X task], take the following steps. Step 1: Send an email to the help desk requesting them to [perform X task].”

(That was all it said!)

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Have you ever met a customer who thought the world revolved around them?

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